Terms and Conditions | Gunmala Handicrafts

FAQs

Is every product identical?

No, each of our products is handcrafted, which means every piece is unique. You may notice slight variations in design, color, or texture, which is a testament to the artisan's touch.

I noticed some roughness on my product. Is this a defect?

The roughness you observe is a characteristic of handmade products. It's a sign of the artisan's hand at work, giving each product its own unique charm and personality.

Can I return a product if I find variations or imperfections?

We take pride in the authenticity of our handcrafted products. Variations or imperfections are not considered defects but rather the beauty of handmade craftsmanship. As such, these will not be valid reasons for product returns.

Why does my product look slightly different from the picture on the website?

Due to the handmade nature of our products, no two items are exactly alike. The product you receive might have slight variations from the one pictured, making it truly one-of-a-kind.

Are there any care instructions for these handcrafted products?

Yes, given the delicate nature of handcrafted items, it's best to handle them with care. Avoid exposing them to extreme conditions and clean them gently with a soft cloth.

How can I be sure of the authenticity of your handicrafts?

Our products are sourced directly from skilled artisans who have been practicing their craft for generations. The unique variations and imperfections in each product vouch for their handmade authenticity.

Do you offer customization for your handicraft products?

Due to the artisanal nature of our products, customization options might be limited. However, we always strive to cater to our customers' needs. Please reach out to our customer service for specific requests.

Why choose handcrafted over machine-made?

Handcrafted products carry the soul and story of the artisan. They are not just products but pieces of art, each with its own unique character and charm. By choosing handcrafted, you are supporting traditional crafts and the artisans behind them.

I have allergies. How can I be sure the materials used are safe?

We ensure that all materials used in our handicrafts are of high quality. However, if you have specific allergies or concerns, please reach out to us, and we'll provide detailed information about the materials used in the product of interest.

Terms & Conditions

Product Descriptions: We strive to ensure that our product descriptions, images, and pricing are accurate. However, errors may occur. In the event of a mistake, we reserve the right to correct any errors and to change or update information at any time without prior notice.
Handmade Variations: Our products are handcrafted, and as such, each item is unique. Customers should expect slight variations in color, size, design, and texture. These variations are not considered defects but are a testament to the authenticity of our products.
Returns and Exchanges: Products can be returned or exchanged only if they arrive damaged or if there was an error on our part. Variations due to the handcrafted nature of our products will not be considered valid reasons for returns.
Payment: All prices are listed in Indian Rupees. Full payment is required before any product is shipped.
Shipping: We aim to dispatch orders within 7 - 10 business days. However, due to the handmade nature of our products, there might be occasional delays. Customers will be notified in case of any significant delays.
Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Intellectual Property: All content on this website is our property and is protected by international copyright laws. Unauthorized use or reproduction is strictly prohibited.
Limitation of Liability: Gunmala Handicrafts & it's parent company will not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products.
User Account: Customers may be required to create an account to make a purchase. It is the responsibility of the user to maintain the confidentiality of their account information.
Privacy: We respect the privacy of our customers. Any personal information provided to us will be used solely for the purpose of processing orders and will not be shared with third parties.
Governing Law: These terms and conditions are governed by the laws of Bengaluru(India) Jurisdiction. Any disputes arising out of or in connection with the use of our website or products will be subject to the jurisdiction of Bengaluru/Karnataka courts.
Amendments: We reserve the right to update or modify these terms and conditions at any time without prior notice. It is the responsibility of the user to review these terms and conditions periodically.
Contact: For any queries or concerns related to our products or these terms, please contact us at care[at]gunmala[.]com

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