FAQs
Terms & Conditions
Product Descriptions: We strive to ensure that our product descriptions, images, and pricing are accurate. However, errors may occur. In the event of a mistake, we reserve the right to correct any errors and to change or update information at any time without prior notice.
Handmade Variations: Our products are handcrafted, and as such, each item is unique. Customers should expect slight variations in color, size, design, and texture. These variations are not considered defects but are a testament to the authenticity of our products.
Returns and Exchanges: Products can be returned or exchanged only if they arrive damaged or if there was an error on our part. Variations due to the handcrafted nature of our products will not be considered valid reasons for returns.
Payment: All prices are listed in Indian Rupees. Full payment is required before any product is shipped.
Shipping: We aim to dispatch orders within 7 - 10 business days. However, due to the handmade nature of our products, there might be occasional delays. Customers will be notified in case of any significant delays.
Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Intellectual Property: All content on this website is our property and is protected by international copyright laws. Unauthorized use or reproduction is strictly prohibited.
Limitation of Liability: Gunmala Handicrafts & it's parent company will not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products.
User Account: Customers may be required to create an account to make a purchase. It is the responsibility of the user to maintain the confidentiality of their account information.
Privacy: We respect the privacy of our customers. Any personal information provided to us will be used solely for the purpose of processing orders and will not be shared with third parties.
Governing Law: These terms and conditions are governed by the laws of Bengaluru(India) Jurisdiction. Any disputes arising out of or in connection with the use of our website or products will be subject to the jurisdiction of Bengaluru/Karnataka courts.
Amendments: We reserve the right to update or modify these terms and conditions at any time without prior notice. It is the responsibility of the user to review these terms and conditions periodically.
Contact: For any queries or concerns related to our products or these terms, please contact us at care[at]gunmala[.]com